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Shipment & Delivery Status

Q: How long does it take for my order to arrive?

A: Orders are usually delivered within 5–7 business days for most locations. You will receive a tracking number once your order is shipped so you can monitor your delivery in real-time.

Q: My order hasn’t arrived yet. What should I do?

A: If your delivery is delayed beyond the expected time, please check your tracking link first. If there’s still an issue, contact our support team with your order ID so we can assist you.

 

Q: Can I cancel my order after placing it?

A: Orders can be canceled before shipment. Once your order has been shipped, it cannot be canceled and no refund will be processed.

 

Q: Is shipping free?

A: Yes! We provide free shipping for COD orders above ₹499. Orders below ₹499 may incur shipping charges.

Ordering & Payment

Q: What payment methods are available?

A: We accept Cash on Delivery (COD) for orders above ₹499, as well as online payment methods like credit/debit cards, UPI, and net banking. Right Now COD Not available.

 

Q: Can I place an order for less than ₹499?

A: Yes, but COD is only available for orders above ₹499. For smaller orders, please choose online payment.

 

Q: How do I know my order was placed successfully?

A: Once your order is confirmed, you’ll receive a confirmation email and SMS with your order details and estimated delivery date.

Post-Delivery Support & Assistance

Q: I received a product but it’s damaged or missing items. What should I do?

A: Please record an unboxing video showing the product condition and any missing items immediately upon delivery.

 

Q: What happens if my product is damaged or missing?

A: We first replace the product once we receive your items back and verify the issue. After confirmation, we will process a refund if replacement is not possible.

 

Q: Can I report issues after some days?

A: Claims should be made immediately after delivery, with proper evidence (video/photo). Delayed claims may not be eligible for replacement or refund.

Refund & Replacement Policy

Q: When is a refund possible?

A: Refunds are only applicable if:

  • The product is damaged

  • There is a missing item in your order

  • Proper unboxing video evidence is provided

Q: What is the replacement process?

A: Once your damaged or missing product is received at our warehouse, we verify the issue. If eligible, a replacement will be sent immediately. Refunds are only processed if replacement is not possible.

Q: Can I get a refund for changing my mind or ordering the wrong item?

A: No, refunds are not available for cancellations after shipment or for personal preference changes. Please ensure your order is correct before shipping.